Frequently Asked Questions

👉 1. How long will it take for my product to arrive?
A: The delivery time will depend on your region, the closer to Curitiba, the faster. The deadline is 7 to 17 business days after shipping, for more information see our SHIPPING POLICY.

👉 2. Where does the product come from?
A: Our suppliers are mostly from Europe and Asia.

👉 3.What is the quality of the product?
A: Our products are of premium quality, we have real photos of the product on our website.

👉 4.When will my order be shipped?
A: After payment confirmation, the order is sent to our Distribution Center and subsequently separated, customized*, packaged and shipped. Shipping confirmation usually arrives in your email within 2 to 7 business days after purchase.

👉 5. Can I pay in installments using a bank slip?
A: Payment in installments is only accepted by Credit Card. Bank Slip only for cash payments.

👉 6. Can I pick it up in person?
A: Yes, buy on the website and contact us immediately via WhatsApp or Instagram to reserve your order. If you do not live in Santo Antônio da Patrulha – RS, don't worry, we ship to all of Brazil with express shipping.

👉 7. I purchased more than one product in the same order but only received part of them. Is this normal? Will the other products be delivered?
A: Yes, this is normal, as our products are shipped separately to avoid the risk of customs taxes.

👉 8.What if my delivery is late?
A: Don't worry. Your shipment is tracked daily and if the product does not arrive for some unexpected reason, within 120 business days after shipping, according to the shipping and delivery terms, the payment is 100% refunded.

👉 9. I can't track my order?
A: The tracking code usually takes up to 5 days to appear on the tracking platforms as it is an international order.

👉 10.What if my order is taxed?
A: Don't worry, Hype Franco covers all shipping costs, both freight and any taxes on products at customs. You won't pay anything extra beyond the price on the website.

👉 11.What payment methods can I use to make a purchase?
A: We accept credit cards, and you can pay in up to 12 installments, bank slip or PIX with a 5% discount.

👉 12. My payment was declined but I have a limit, what happened?
A: Don't worry, there is nothing wrong with your card. This is a fraud prevention measure by our payment provider. We ask that you always carefully review your information when completing the checkout and confirm that everything is correct. Try again and if you are unable to exchange it for a card from another brand, contact us via WhatsApp to finalize your purchase.

👉 13. It didn't fit, can I exchange it?
A: Of course. Just contact our SAC – Customer Service within 7 days of receipt, via WhatsApp number (51) 2399-1669.